Cancellation & Refund Policy

Effective Date: [Insert Date]

This Cancellation & Refund Policy explains the terms under which bookings made through Extremerise may be canceled or refunded.

1. General Policy

Extremerise operates as a marketplace platform. All services are provided by independent suppliers, and cancellation terms are applied accordingly.

2. Free Cancellation

Users may cancel their booking up to 24 hours before the scheduled activity time and receive a full refund.

3. Late Cancellation & No-Show

• Cancellations made less than 24 hours before the activity are non-refundable
• Failure to attend the activity (no-show) is also non-refundable

4. Supplier-Initiated Cancellations

The supplier may cancel or reschedule the activity due to:

• Weather conditions
• Safety concerns
• Health issues
• Operational reasons

In such cases, users will be offered:

• A full refund, or
• An alternative date (if available)

5. Refund Process

• Refunds are processed through the original payment method
• Processing time may vary depending on the payment provider

6. Third-Party Responsibility

Extremerise is not responsible for:

• Supplier-related cancellations
• Operational issues
• Service delivery problems

However, Extremerise will assist users in resolving disputes where possible.

7. Changes to Bookings

Changes to bookings are subject to supplier approval and availability.

8. Contact